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Warranty
The Company warrants to
the original buyer of this product that the hardware is free of defects in
materials and workmanship for the warranty period specified for each product.
Should this product fail to be in good working order during the warranty
period, the Company, at its sole option, will repair or replace the
defective product with an identical product or product having similar
features and functionality as determined by the Company.
If the product has been
modified without written approval by the Company, or the failure is a
result of misuse, abuse or misapplication as determined by the Company, the
warranty is void and the Company has no obligation to repair or replace the
product.
Under no circumstance
will the Company be liable for any direct, indirect, consequential or
incidental damages arising out of the use or inability to use the Company's
products. Some states do not allow the exclusion or limitation of liability
for consequential or incidental damages, so the above limitations may not
apply. The Company reserves the right to make modifications in both
hardware and software without prior notification.
Orders
- We accept Visa, MasterCard
and Discover as forms of credit card payment. To safeguard against
credit card fraud, we use Verisign to verify
the information entered by the buyer. After the buyer submits the
information, Verisign places a hold on the
total amount. In the event that the verification fails or the buyer
decides not to complete the order, Verisign
still places a hold on the amount. This hold will be cleared within 1
to 3 business days.
- After the order has been
placed, it's too late to cancel or modify your order. Please verify
all information you put in the order form before you click
"Finish" to place the order. If you change your mind after
the order is placed, we offer the convenience of returns and
exchanges. Please refer to Return or Exchange at below.
- Your receipt of an
electronic or other form of order confirmation does not signify our
acceptance of your order, nor does it constitute confirmation of our
offer to sell. SIIG Online Store reserves the right at any time after
receipt of your order to accept or decline your order for any reason.
- We reserve the right to
limit the quantities on any order, without giving any reason. If we
reject your order, we will generally attempt to notify you using the
e-mail address you gave us when you placed the order.
- Prices and availability are
subject to change without notice.
Note:
All terms are subject to change.
Return or Exchange
Before returning a
product for repair, replacement or credit, you must first obtain a Return
Merchandise Authorization (RMA) number from SIIG's
RMA Department by:
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Step 1
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Complete
all information on our SIIG Online RMA Request Form and submit it to us.
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Step 2
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Properly
pack the package including all original parts, CD, manual etc. and
clearly mark the RMA number on 1) the outside of the package to be
returned and 2) on the accompanying RMA form. SIIG will refuse any package without an RMA
number. The
customer is responsible for the cost of shipping the merchandise back to
SIIG.
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Step 3
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After
SIIG receives the returned package, a repaired or replaced product will
be shipped to the customer via Ground Shipping at no cost to the
customer.
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Credit only applies to
products purchased directly from the SIIG online store within 30 days from
the date the merchandise was shipped. To obtain a credit, please follow
Step 1 to Step 2 described above. After the returned merchandise is
received, SIIG will only credit customer's account with the total cost of
the merchandise and tax (if applicable). The cost of shipping merchandise
back to SIIG will be customer's responsibility. A non-refundable $10 of
handling fee will be applied to advanced replacement.
Note: All terms are
subject to change.
Domestic Shipping
- We currently ship to
anywhere in the U.S. including Alaska and Hawaii. We do not ship to P. O.,
A.P.O. and F.P.O. boxes.
- Orders placed after 12:00pm (PST) on Friday or the day
before any holiday observed by SIIG, Inc. will not be shipped until
the following Monday or the first working day after the holiday.
- Your order will be shipped
within 2 working days (subject to stock availability) with our
standard delivery time of 5 to 7 working days from our shipment date.
In a hurry? You may select 2nd Day Air that allows the order to arrive
in 2 working days from our shipment date.
International Shipping
- All orders are subject to
credit card approval.
- An additional $15 of
handling fee will be applied.
- All orders will be shipped
by air and shall arrive in 7-10 business days from the day the order
is received.
- The customer is responsible
for all customs, duties & taxes.
Privacy
SIIG respects your
privacy. We only use your information to help serve you better. We will
never sell your personal information to anyone. We strive to make our
transactions with you both secure and confidential.
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